Orders
The questions that arrive a hundred times a day.
- Where is my order, and when will it arrive
- Change the delivery address before dispatch
- Cancel, return or exchange, within your rules
- Confirm an order the customer placed minutes ago
Now onboarding stores and shipping companies
Your customers ask where is my order. Kerix already knows.
An assistant on your own WhatsApp number that answers order and support questions from your real data — in Arabic and English — and hands the hard ones to your team before they turn into a complaint.
A 24-hour trial on your own number follows the demo. No card.
Nile Threads
Answering on WhatsApp
- السلام عليكم، طلبي رقم ٤٨٢٩١ وصل فين؟21:04
- وعليكم السلام 👋 طلب ٤٨٢٩١ خرج من المخزن النهاردة وهيوصلك بكرة بإذن الله بين ٢ و٦ العصر. مع المندوب أحمد.21:04
Read live from the order system
- ممكن اغير العنوان؟ انا نقلت21:05
- أكيد. ابعتلي العنوان الجديد وهعدّله قبل ما يخرج للتوصيل بكرة الصبح.21:05
- actually can I just cancel and reorder in a bigger size?21:07
- I can't cancel an order that's already out for delivery — I've passed you to Mariam from the team, she can sort the size swap now.21:07
Handed to a human, with the whole thread
How it works
Three things to set up, once.
No new number, no migration, and nothing for your customers to install or learn.
- 01
Connect your own number
Your WhatsApp Business number stays yours. Kerix connects to it through Meta's official onboarding — no shared number, no forwarding, no second phone on a desk.
- 02
Describe the job in plain language
Write what the assistant should say and refuse, the way you'd brief a new agent. Kerix turns it into rules you can read, version and roll back.
- 03
Point it at your orders
Connect the system you already keep orders in. When a customer asks where their order is, the answer comes from your data, not from a guess.
What it does
Two jobs, done properly.
Kerix ships with the two that fill an inbox. You shape both in plain language.
Customer support
Answers from your policy, not from the internet.
- Shipping times, fees and coverage areas
- Return windows and what qualifies
- Payment and refund questions
- Anything outside the policy goes to a person
Where the line is
An assistant you can hold to a rule.
The interesting part of an automated inbox is not what it answers. It is what it refuses, and what it costs you when it speaks.
It hands over
When a question falls outside what it was told, Kerix stops and passes the conversation to your team with the whole history attached — in the shared inbox, not a separate app.
Arabic, Arabizi and English
Customers switch language mid-sentence. Kerix answers in the language it was written to, including Arabic typed in Latin letters.
It can only propose
The assistant that helps you write rules cannot publish them. Every change to what your bot says is reviewed by a person and kept in version history.
It respects the window
WhatsApp charges by message and by template. Kerix knows the difference between a free reply inside the service window and a billable template, and tells you before it sends one.
Channels
WhatsApp first. The rest in order.
The same rules, the same history and the same inbox, wherever the customer writes. We add one channel at a time and say plainly which are ready.
- Available
WhatsApp
On your own business number.
- Available
Slack
The channel Kerix was built on.
- Next
Telegram
Bot API, including reactions.
- Planned
Instagram DM
Same Meta onboarding.
- Planned
Microsoft Teams
For internal help desks.
- Planned
Web chat
A widget on your storefront.
Questions
The ones worth asking first.
Do I need a new phone number?
No. Kerix connects to the WhatsApp Business number your customers already write to, through Meta's official onboarding flow. The number, and the account behind it, stay in your name.
What does WhatsApp itself cost?
Meta bills you directly for messaging, separately from Kerix. Messages your customer starts are free to reply to for 24 hours; templates you start are charged. Kerix shows you which is which before anything is sent, and never sends a paid template on its own initiative.
What happens when it doesn't know the answer?
It says so and hands the conversation to your team, rather than inventing something. You decide in the rules where that line sits — and you can watch every handover in the activity log.
Which order systems do you connect to?
Kerix reads orders over a connector we configure with you during the trial, so a custom or in-house system is fine. Tell us what you keep orders in when you request a demo.
How does the trial work?
Request a demo and we'll walk through your case. If it fits, you get a 24-hour trial on your own number with your own rules, and you decide afterwards.
See it answer your own customers.
Tell us what you sell and what you keep orders in. If it fits, we set up a 24-hour trial on your number with your rules.
Request a demo